Shipping & Delivery Policy
Effective date: 1 January 2025
1. Dispatch & Processing
Orders are processed Monday to Saturday, 9:00 AM to 6:00 PM IST. Orders placed on Sunday or public holidays are processed the next business day.
Standard products are dispatched within 1–3 business days of payment confirmation. Custom or OEM products have a lead time of 15–30 business days, communicated at the time of order.
You will receive a dispatch confirmation email with tracking details once the order is shipped.
2. Shipping Charges
| Order Value | Shipping Charge |
|---|---|
| Below ₹2,000 | ₹150 flat |
| ₹2,000 – ₹4,999 | ₹100 flat |
| ₹5,000 and above | FREE |
For bulk orders and B2B customers, freight charges are negotiated at the time of quotation.
3. Courier Partners
We ship via reputed courier partners including Bluedart, DTDC, Delhivery, and India Post depending on the destination and package size.
Tracking information will be shared via email and SMS once dispatched. You can also track your order from the My Orders section of your account.
4. Delivery Areas
We deliver to all serviceable pin codes across India. For remote locations, delivery may take an additional 2–3 business days.
International shipping is available for select products. Please contact us for international shipping enquiries and freight quotes.
5. Damaged or Missing Items
If your order arrives damaged, please:
- Refuse delivery or note the damage with the courier before signing
- Take photographs of the damaged packaging and product
- Email us within 48 hours at business@customdevices.in with your order number and photos
Claims reported after 48 hours of delivery may not be accepted. We will arrange a replacement or refund after verifying the damage.
6. Returns & Refunds
Standard products: 30-day return window from the date of delivery for unused, unopened items in original packaging. Return shipping is at the buyer's expense unless the item is defective.
Defective products: Covered under the 12-month warranty. We will arrange a reverse pickup at no cost to you.
Custom/OEM products: Non-returnable unless defective. Returns are not accepted for products manufactured to customer specifications.
Refunds are processed within 7–10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.
7. Contact for Shipping Queries
For any shipping or delivery queries, contact us:
Custom Devices
7A, Vishwakarma Nagar, Indore, 452009, MP, India
Email: business@customdevices.in
Phone: +91-731-3567242 | Mobile: +91-9039830012
WhatsApp: +91-7879646464