Privacy Policy

Account information: Name, company name, email address, phone number, GST/PAN numbers, and billing/shipping addresses when you register or place an order.

Order information: Products purchased, order amounts, payment method (we do not store card details — payments are processed by Razorpay).

Usage information: Pages visited, browser type, IP address, and referral source collected via standard server logs and analytics tools.

Communication data: Emails and messages you send to us via the contact form or email.

We use your information to:

• Process and fulfil your orders and send order confirmations
• Provide customer support and respond to enquiries
• Issue GST tax invoices where applicable
• Send product updates, new releases, and promotional emails (you may opt out at any time)
• Improve our website and product offerings
• Comply with legal obligations under Indian law

We do not sell or rent your personal information to third parties. We may share data with:

• Razorpay — for payment processing (subject to Razorpay's privacy policy)
• Courier partners (Bluedart, DTDC, etc.) — to fulfil deliveries
• Legal authorities — when required by Indian law or court order

Your data is stored on secure servers. We implement industry-standard security measures including HTTPS encryption, access controls, and regular security reviews.

Payment data is handled entirely by Razorpay's PCI-DSS compliant infrastructure. We never store credit/debit card numbers.

Our website uses cookies to maintain your session, remember cart contents, and analyse usage patterns. You may disable cookies in your browser settings, though some site features may not function correctly.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Opt out of marketing communications

To exercise any of these rights, email us at business@customdevices.in.

We retain order and billing data for 8 years as required by Indian GST law. Account data is retained until you request deletion. Marketing opt-out requests are processed within 30 days.

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

For privacy-related queries or requests, contact our Data Officer:

Custom Devices
7A, Vishwakarma Nagar, Indore, 452009, MP, India
Email: business@customdevices.in
Phone: +91-731-3567242